Product-Specific Return Conditions
Due to the nature of the items we sell—primarily women’s handbags and flat (heel-less) shoes—please ensure the following conditions are met for a return to be accepted:
– Footwear: Shoes may be tried on indoors only to assess size and comfort. Returned footwear must be in new condition, without visible signs of wear (e.g., scuffs, dirt, creasing). Soles must be clean and unmarked.
– Handbags: Must be returned in original, unused condition, with all original tags, stuffing, dust bags, and packaging materials included. Bags must be free from scratches, stains, and odors.
– Any item returned that does not meet these requirements may be rejected and sent back to the customer.
Important Notice – UK Orders Only
Emanty currently ships orders only within the United Kingdom and Germany. We do not offer international shipping. All returns, exchanges, and refunds apply only to customers located in the UK and Germany. If you are located outside the UK Or Germany, unfortunately, we are unable to process any orders or returns.
When you place an order with Emanty, you agree to the following policies designed to ensure clarity and convenience around returns and refunds. Please note that Emanty operates exclusively within the United Kingdom & Germany and does not ship to or accept returns from outside the UK or Germany.
You can always contact us for any return questions at support@emanty.store
- Returns
- Accept returns for both defective and non-defective products
- Exchanges
- Accept exchanges
- Product condition
- New only
- Window
- 30 days
- Method
- By mail
- Return label
- Included in the package is a Free
- Restocking fees
- No cost
- Refund processing time
- 14 days
A. 30-Day Return Policy
You may request a return within 30 days of receiving your order. The return period begins from the date you receive the product. For a return to be accepted, items must remain in their original condition—unused, unworn, with tags, and in their original packaging. Products should be in a resellable condition and free from any signs of use or damage.
If you are unable to return the item within 30 days due to extenuating circumstances, please get in touch with us to discuss possible exceptions.
You Can Contact Us at support@emanty.store or +48450413610
B. How to Process a Return
To start a return, you can contact us at support@emanty.store
To initiate a return, please contact us at support@emanty.store or +48450413610. Please note that returns must be sent to the following address: Oberhofer Weg 28, Berlin 12209, Germany
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
Note: Returns sent without prior approval will not be accepted.
Please ensure that you have received prior approval before sending back the item. Returns sent without authorization will not be processed.
Return Shipping Costs:
Return shipping labels are provided at no additional cost if the return is due to a mistake on our part (e.g., defective or incorrect items). The customer is responsible for return shipping costs in all cases except those related to size issues or a change of mind.
If you encounter any issues receiving a prepaid return label or have questions about return shipping costs, please get in touch with us, and we will be happy to assist you with the process.
C. Damaged or Incorrect Items
Inspect your order immediately upon arrival. If any items in your order are damaged, defective, or incorrect, please contact us immediately upon receipt. This allows us to address any issues promptly and provide a resolution.
To initiate a return, please email us at support@emanty.store or +48450413610
Delivery times for exchanged items will vary within the UK. Or Germany
Please provide photographs of the damaged or incorrect items when contacting us so we can expedite the return or exchange process.
You Can Contact Us at support@emanty.store or +48450413610
D. European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justifying. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
E. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges are available for items with defects, incorrect sizing, wrong items, or damaged products. Exchanges are also available for size and color changes, provided the item is returned in its original condition, unused, and unopened. To request an exchange, please contact us at support@emanty.store or +48450413610 for assistance.
Exchanges are processed based on product availability, and delivery times will vary within the UK & Germany. Please allow up to 10 business days for processing.
F. Restocking Fees
We do not charge any restocking fees for returned items. All returns are processed at no extra cost to the customer, ensuring that you are not responsible for any hidden fees.
Currently, we do not charge restocking fees; however, this policy is subject to change in the future, and any changes will be communicated in advance.
G. Refund Process
Once we receive your returned item and approve the refund, we will notify you via email. Refunds will be processed within 14 business days to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
H. No Retroactive Discounts
Refunds cannot be issued for discounts that were not applied during the checkout process. Please ensure that any discount codes are used during the purchase process, as we are unable to make adjustments afterward.
Please double-check that your discount code is applied during checkout, as we cannot issue retroactive refunds for any discounts missed during the purchase process.
Contact Us
Business Name: Emanty
Phone Number: +48450413610
Support Email: support@emanty.store
Business Address: Oberhofer Weg 28, Berlin 12209, Germany
Business Days: Monday – Friday, 9 AM – 5 PM