Frequently Asked Questions (FAQ)
1. Shipping Information
Q: What shipping methods do you offer?
A: We offer standard shipping, which takes 2 to 4 business days, exclusively within the United Kingdom. All orders are processed and shipped via trusted UK courier services to ensure reliable and timely delivery.
For more information, please refer to our Shipping Policy.
Q: How long will it take to receive my order?
A: Orders are processed within 1-2 business days. Delivery typically takes an additional 2-4 business days. Orders are processed from Monday to Friday and are not processed or shipped during weekends or UK public holidays.
Please refer to our Shipping Policy for complete details.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with the tracking number. You can use this tracking number to monitor your order status through the carrier’s website. If you do not receive the email within 24 hours of shipment or encounter any tracking issues, please get in touch with our customer support team at support@emanty.store or +48450413610, and we will be happy to assist you.
Q: Do you offer international shipping?
A: No, we do not offer international shipping at this time. We currently only deliver to addresses within the United Kingdom.
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2. Return and Refund Policy
Q: What is your return policy?
A: We accept returns for unworn, unused, and undamaged items within 30 days of delivery. Items must be returned in their original packaging, with all tags intact.
Q: How do I return an item?
To initiate a return, please get in touch with our customer service team. We will guide you through the return process and provide return instructions, including a return label if applicable.
Q: Do I need to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item is faulty or incorrect. In such cases, we will cover the return shipping costs.
Q: How long will it take to get a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
You can read our Refund and Returns Policy.
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3. Product Information
Q: Are the shoes made from genuine leather?
A: Our shoes are made from high-quality synthetic leather or polyester, designed for comfort and durability.
Q: Are the handbags made from genuine leather?
A: No, all our handbags are crafted from premium synthetic leather. We focus on quality, aesthetics, and sustainability.
Q: Can I find matching shoes and handbags?
A: Yes, we offer curated selections and recommendations on our website to help you effortlessly pair shoes and handbags. Explore our collection for stylish combinations.
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4. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at support@emanty.store. We aim to respond within 9:00 AM – 5:00 PM (GMT) (Monday to Friday).
For urgent inquiries, you may also call us at +48450413610
Q: Can I call customer service?
A: Yes, you can contact us by phone at +48450413610 or email at support@emanty.store. We’re here to help.
Q: What should I do if I have an issue with my order?
A: If you encounter an issue, such as receiving the wrong item or a damaged product, please get in touch with us immediately. We will resolve the issue promptly through a return, exchange, or refund.
Contact Us
Business Name: Emanty
Phone Number: +48450413610
Support Email: support@emanty.store
Business Address: Oberhofer Weg 28, Berlin 12209, Germany
Business Days: Monday – Friday, 9 AM – 5 PM