At Emanty, we are committed to providing reliable and transparent shipping services exclusively within the United Kingdom & Germany. This Shipping Policy outlines our delivery process, timelines, and terms to ensure a smooth shopping experience.
1. Shipping Destination
We currently ship only within the United Kingdom and Germany. We do not offer international shipping or delivery to addresses outside the UK.
2. Shipping Costs
We offer free standard shipping on all orders within the United Kingdom & Germany — no minimum spend required.
3. Transit, Handling & Order Cut-Off Time Domestically:
- Transit time is 5 to 7 Working days (Monday to Friday)
- Handling time is 1 to 2 Working days (Monday to Friday)
- The order cut-off time will be 6:00 PM. Time Zone: (GMT+01:00) Central European Standard Time (Berlin).
- Estimated Delivery Time (including handling): 6 to 9 working days (Monday to Friday).
4. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, don’t hesitate to get in touch with us within 24 hours of placing your order at support@emanty.store or +48450413610
Packaging & Care
We take special care in packaging your order. All items, including handbags and flat shoes, are securely packed using protective materials to ensure they arrive in perfect condition. Orders are dispatched in discreet, unbranded packaging for added privacy and presentation.
5. Shipping Methods
We partner with trusted UK and German carriers, including Royal Mail, UPS, and FedEx, to deliver your orders safely and promptly. All orders include tracking, which is provided to you via email once your order is dispatched.
Shipping is carried out on business days only. While we strive to meet our delivery estimates, external factors such as weather conditions or courier delays may affect delivery times.
6. Order Tracking
Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to follow your shipment through the carrier’s website.
7. Shipping Address Accuracy
Please double-check your shipping address during checkout to ensure accuracy. Emanty is not responsible for delivery issues arising from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, contact us immediately. Any carrier fees resulting from address changes will be the customer’s responsibility.
8. Lost or Damaged Packages
- If your package is lost or damaged during transit, please get in touch with us at support@emanty.store or +48450413610
- We may request supporting evidence (e.g., photos) to validate your claim.
- If the package is returned due to an incorrect or incomplete address, redelivery fees may apply.
- If the carrier marks the package as “delivered” but you did not receive it, please get in touch with us at support@emanty.store or +48450413610
You Can Contact Us at support@emanty.store or +48450413610
9. Multiple Shipments
If your order includes multiple items, they may be shipped separately to expedite delivery. Each shipment will have its tracking number.
10. Shipping Restrictions
We do not ship to:
- PO Boxes
- APO/FPO addresses
- Locations outside the United Kingdom & Germany.
If you are unsure whether we can deliver to your location, please get in touch with us before placing your order.
11. Returns and Exchanges
For information about returns, exchanges, and eligibility, please refer to our dedicated Return Policy page.
12. Questions?
If you have any questions regarding your delivery, please do not hesitate to contact our support team. We’re here to help ensure your order arrives smoothly and on time.
Contact Us
Business Name: Emanty
Phone Number: +48450413610
Support Email: support@emanty.store
Business Address: Oberhofer Weg 28, Berlin 12209, Germany
Business Days: Monday – Friday, 9 AM – 5 PM