Refund & Return Policy
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When you place an order with Emanty, you agree to the following policies designed to ensure clarity and convenience around returns and refunds within the United States.
A. 30-Day Return Policy
You may request a return within 30 days of receiving your order. The return period begins from the date you receive the product. For a return to be accepted, items must remain in original condition—unused, unworn, with tags, and in their original packaging. Products should be in a resellable condition and free from any signs of use or damage.
If you are unable to return the item within the 30-day period due to extenuating circumstances, please contact us to discuss possible exceptions.
B. How to Process a Return
To start a return, please email us at contact@emanty.store. Once your request is approved, we will send you a return shipping label along with detailed instructions on how to return the product.
Note: Returns sent without prior approval will not be accepted.
Please ensure that you have received prior approval before sending back the item. Returns sent without approval will not be processed.
Return Shipping Costs:
Return shipping labels are provided at no additional cost if the return is due to a mistake on our part (e.g., defective or incorrect items). The customer is responsible for return shipping costs in all other cases, such as size issues or a change of mind.
If you encounter any issues receiving a prepaid return label or have questions regarding return shipping costs, please reach out to us, and we will assist you with the process.
C. Damaged or Incorrect Items
Inspect your order immediately upon arrival. If any items are damaged, defective, or incorrect, please contact us within 7 days of receiving your order. This helps us promptly address any issues and provide a resolution.
To initiate a return, please email us at contact@emanty.store.
Delivery times for exchanged items will vary depending on your location.
Please provide photographs of the damaged or incorrect items when contacting us, so we can expedite the return or exchange process.
D. Exchanges
Exchanges are available for items with defects, incorrect sizing, wrong items, or damaged products. Exchanges are also available for size/color changes, provided the item is returned in its original condition, unused, and unopened. To request an exchange, please email us at contact@emanty.store for assistance.
Exchanges are processed based on product availability, and delivery times will vary depending on your location. Please allow up to 7 business days for processing.
E. Restocking Fees
We do not charge any restocking fees for returned items. All returns are processed at no extra cost to the customer, ensuring that you are not responsible for any hidden fees.
Currently, we do not charge any restocking fees, but this may be subject to change in the future, and any changes will be communicated in advance.
F. Refund Process
Once we receive your returned item and approve the refund, we will notify you via email. Refunds will be processed within 7 business days to the original payment method.
Please note that it may take up to 7 additional days for the refund to reflect in your account.
G. No Retroactive Discounts
Refunds cannot be issued for discounts that were not applied during checkout. Please ensure that any discount codes are applied during the purchase process, as we are unable to make adjustments afterward.
Please double-check that your discount code is applied during checkout, as we cannot issue retroactive refunds for any discounts missed during the purchase process.
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Get in touch
For any questions or support regarding your orders, feel free to reach out to us. We’re here to help you and ensure the best shopping experience.
Customer Service:
• Email: contact@emanty.store
• Phone: +48 450 413 610
• Address: Oberhofer Weg 28, Berlin, 12209, Germany
• Contact Page: Available for more ways to get in touch
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)